Frequently Asked Questions

You have questions, PRX Wholesale has answers! The only bad questions are the ones not asked. Please feel free to contact us at info@prxwholesale.com.

Shipping & Handling

What carriers does PRX Wholesale use to ship my product?
Where can I find tracking for my package?
Can you ship to my state?
I am in my order and/or I received the wrong product. What do I do?
How do I return products to PRX Wholesale and what is your return policy?

Sales & Marketing

How do I setup an account with PRX Wholesale?
I need to speak to my Account Manager. How do I reach them?
I need to place an order. How do I order with PRX Wholesale?
Do you send out promotional flyers? I'd like to be added to/removed from your list.

Regulatory Compliance

Where can I access my pedigree/T3 information?
I received an audit request from a PBM. How do I get this information from PRX Wholesale?
Do you sell Controlled Substances? Why not?
OUR CORE VALUES

What Sets Us Apart

At ReliaCare, our values shape the way we care, connect, and grow. They guide every decision, every interaction, and every step of your health journey.

Free shipping

Surprise costs can hurt your business, so we offer free shipping for all orders meeting our minimum order requirements. That way you know your cost the minute you purchase and never have to second guess.

Recall Processes

Information is critical for your business and the safety of your patients. That is why we have an automatic recall process that ensures you are never shipped products on recall and notifies you if you have recalled products you purchased from us in the past.

EASY ON-BOARDING & CREDIT APPROVAL PROCESSES

Getting started is just a form fill away. Just fill out our simple application form and we can set everything up and have your credit ready in no time.

PAYMENT METHODS & FLEXIBLE CREDIT TERMS

No matter your method, we accept all payment forms – credit card, check, wire, ACH and more. We can work with your team to set-up a credit process that works for your pharmacy.

Industry experience in all of the market

We have been on all sides of this industry, so we can provide the best possible solutions. Our team is always equipped with the background and knowledge to help guide you through the minefield of issues that can arise.

EDI/API Integration

Working with your distributor should be seamless, which is why we offer full EDI and API integrations with the systems you already use. Whether you have a service or something custom, call us and we can work to make things easy.

We buy direct from Manufacturers

Never worry about grey market products. All of our purchases come directly from the manufacturers or exclusive wholesalers, and we have the tracking information to prove it.